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Care & NDIS ops

care-ndis-ops

Admin only: enquiries, bookings, documents and claims follow-up.

$179/mo USD7 agents4 playbooks
Already paid? Send us your details →Have us set it up with you

$179/mo USD covers the run fees for the 7 agents in this pack; a platform plan is still required. After you pay, the next step is the build brief — your business facts and what each agent should do, never do and escalate — which is what we build your agents from.

What installs

  1. 01

    Enquiry triage

    Read the inbox, sort by urgency, draft replies for approval

    emailchatGmailGoogle DriveHubSpot
    Details
  2. 02

    Booking

    Propose slots, confirm appointments, keep the calendar honest

    smsemailGoogle CalendarTwilioVerbalCRM
    Details
  3. 03

    Reschedule & cancel

    Handle changes, release and refill the slot, notify everyone affected

    smsemailTwilioGoogle CalendarVapi
    Details
  4. 04

    SMS reminders

    Appointment reminders and on-the-way texts

    smsTwilioGoogle CalendarGmail
    Details
  5. 05

    Document chase

    Request and chase the documents you need from clients

    smsemailGmailGoogle DriveXeroHubSpot
    Details
  6. 06

    Support coordination admin

    Draft routine participant admin and follow-ups for a human to approve

    emailchatGmailGoogle DriveXeroHubSpot
    Details
  7. 07

    Claims & invoice admin

    Follow up claims and invoicing admin (no funding advice)

    emailchatXeroTwilioGmail
    Details

What happens after you order

  1. 01You order the pack and pay through the hosted payment page.
  2. 02You fill in the build brief: your business facts, and what each agent should do, never do, and escalate.
  3. 03A person at 88 Swarm reads the brief and builds the draft agents in your workspace.
  4. 04You review each agent, change the wording where you want it different, and approve it before it is switched on.
  5. 05Nothing runs against a real customer until you switch it on.

What we will need from you

  • · Your business name, trading hours, services, service area and contact details.
  • · Who a question gets escalated to, and how to reach them.
  • · The tone you want, plus any policies and pricing notes an agent must follow.
  • · For each agent: what it should do, what it must never do, what to escalate, and anything specific to your business.
  • · No passwords, API keys, account SIDs or tokens. There is no field for them and we refuse answers that look like one. Access to your systems is arranged separately with you after we make contact.

Playbooks included

  • · new enquiry
  • · appointment reminder
  • · document request
  • · claim followup

Guardrails shipped with the pack

  • · No funding or eligibility advice
  • · Plain English, always
  • · Confirm in writing
  • · Verify identity before sharing anything

Packs are built by 88 Swarm. What an agent learns stays in your workspace: we build no shared 88 Swarm model from your emails, files or customer records, and we never pool your data with another customer's. Where a run calls an external model provider, that provider's own API terms govern their handling — we publish which providers we use rather than make promises on their behalf.