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Care & NDIS ops
care-ndis-ops
Admin only: enquiries, bookings, documents and claims follow-up.
7 agents~116h / month4 playbooks
What installs
- 01
Enquiry triage
Read the inbox, sort by urgency, draft replies for approval
emailchatGmailGoogle DriveHubSpot~22hDetails - 02
Booking
Propose slots, confirm appointments, keep the calendar honest
smsemailGoogle CalendarTwilioVerbalCRM~29hDetails - 03
Reschedule & cancel
Handle changes, release and refill the slot, notify everyone affected
smsemailTwilioGoogle CalendarVapi~12hDetails - 04
SMS reminders
Appointment reminders and on-the-way texts
smsTwilioGoogle CalendarGmail~9hDetails - 05
Document chase
Request and chase the documents you need from clients
smsemailGmailGoogle DriveXeroHubSpot~13hDetails - 06
Support coordination admin
Draft routine participant admin and follow-ups for a human to approve
emailchatGmailGoogle DriveXeroHubSpot~13hDetails - 07
Claims & invoice admin
Follow up claims and invoicing admin (no funding advice)
emailchatXeroTwilioGmail~18hDetails
Playbooks included
- · new enquiry
- · appointment reminder
- · document request
- · claim followup
Guardrails shipped with the pack
- · No funding or eligibility advice
- · Plain English, always
- · Confirm in writing
- · Verify identity before sharing anything
Packs are built by 88 Swarm. Your emails, files and job history stay in your own workspace and are never used to train shared models.