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Reschedule & cancel
reschedule
Handle changes, release and refill the slot, notify everyone affected.
~12h / monthsms · email
Rules it starts with
- · Confirm every arrangement in writing
- · Escalate repeat cancellations
Tools it expects
TwilioGoogle CalendarVapi
Connect them when you're ready — the agent stays in draft until you do.
Working context
Build a cancellation and rescheduling agent. When a customer cancels by call, text or email it releases the slot, offers the next available times, rebooks them, and then offers the freed slot to my waitlist in order. It confirms every change in writing and escalates repeat cancellations to me.