Legal
Refund policy
Last updated 19 August 2026 · VivoVac Pty Ltd, ACN 652 414 376, trading as 88 Swarm AI Consulting.
Not what you expected? Tell us inside 14 days of delivery and you pay nothing. You keep the guardrail policy we wrote either way.
1. Fixed-price services (Work Audit, build sessions)
If the delivered work is not what you expected, email us inside 14 days of the session or report and we will refund the fee in full. This is a satisfaction policy, not a promise about business results — we do not guarantee hours saved or any financial return.
2. What you keep
Whatever happens with the fee, you keep the written guardrail policy, the work map and any documentation produced for you.
3. Pass-through costs
Third-party charges already incurred on your behalf (for example telephony minutes, messaging, phone-number rental or provider subscriptions) are not refundable, because they are paid to the provider. We itemise them separately so you can see exactly what they were.
4. Subscriptions
Self-serve subscription plans are not on sale yet. When they launch, plans will be month to month, cancellable at any time, effective at the end of the paid period, with no charge for the following month.
5. How to request a refund
Email hello@greycorai.com with your business name and what missed the mark. We respond within 2 business days and process approved refunds within 5 business days to the original payment method.
6. Your legal rights
Nothing in this policy limits your rights under the Australian Consumer Law, including the consumer guarantees that services be provided with due care and skill and be fit for purpose.