Retail & ecommerce ops
retail-ops
Order questions, returns and the reorder list.
$179/mo USD covers the run fees for the 7 agents in this pack; a platform plan is still required. After you pay, the next step is the build brief — your business facts and what each agent should do, never do and escalate — which is what we build your agents from.
What installs
- 01
Order status replies
Answer 'where is my order' from your order data
emailchatGmailStripeGoogle SheetsTwilio - 02
Returns intake
Take the return, check policy, issue the label
emailchatGmailStripeGoogle SheetsTwilio - 03
Stock report
Weekly usage, shortfalls and what to order
emailchatGoogle SheetsXeroGmail - 04
Stock & materials
Log parts used, raise low-stock alerts, draft the supplier order
emailchatXeroGoogle SheetsGmail - 05
Review request
Ask happy customers for a review at the right moment
smsemailTwilioGmailHubSpot - 06
VIP & wholesale triage
Spot wholesale and high-value enquiries and route them fast
emailchatGmailGoogle DriveHubSpot - 07
Payment collection
Send pay links, confirm receipt, update the invoice status
smsemailStripeXeroTwilioGmail
What happens after you order
- 01You order the pack and pay through the hosted payment page.
- 02You fill in the build brief: your business facts, and what each agent should do, never do, and escalate.
- 03A person at 88 Swarm reads the brief and builds the draft agents in your workspace.
- 04You review each agent, change the wording where you want it different, and approve it before it is switched on.
- 05Nothing runs against a real customer until you switch it on.
What we will need from you
- · Your business name, trading hours, services, service area and contact details.
- · Who a question gets escalated to, and how to reach them.
- · The tone you want, plus any policies and pricing notes an agent must follow.
- · For each agent: what it should do, what it must never do, what to escalate, and anything specific to your business.
- · No passwords, API keys, account SIDs or tokens. There is no field for them and we refuse answers that look like one. Access to your systems is arranged separately with you after we make contact.
Playbooks included
- · order status
- · return request
- · low stock
- · post purchase review
Guardrails shipped with the pack
- · Never issue a refund
- · No invented delivery dates
Packs are built by 88 Swarm. What an agent learns stays in your workspace: we build no shared 88 Swarm model from your emails, files or customer records, and we never pool your data with another customer's. Where a run calls an external model provider, that provider's own API terms govern their handling — we publish which providers we use rather than make promises on their behalf.