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Returns intake
returns-intake
Take the return, check policy, issue the label.
~18h / monthemail · chat
Rules it starts with
- · Never issue a refund
- · Anything outside policy goes to a human
Tools it expects
GmailStripeGoogle SheetsTwilio
Connect them when you're ready — the agent stays in draft until you do.
Working context
Build an order support agent. It answers order status, shipping and returns questions from email and SMS using my order data and policy, issues return labels within policy, and escalates damaged goods, chargebacks and anything outside policy to me with a recommendation. It never issues a refund itself.