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Order status replies
order-status
Answer 'where is my order' from your order data.
email · chat
Run fee shown is per agent, per month, charged only while that agent is enabled. A platform plan is required — from $99/mo. SMS and usage charges are billed separately.
Rules it starts with
- · Never invent a delivery date
- · Escalate lost parcels
Tools it expects
GmailStripeGoogle SheetsTwilio
Connect them when you're ready — the agent stays in draft until you do.
Working context
Build an order support agent. It answers order status, shipping and returns questions from email and SMS using my order data and policy, issues return labels within policy, and escalates damaged goods, chargebacks and anything outside policy to me with a recommendation. It never issues a refund itself.